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Scentsy, Inc. Privacy Policy Notice


Scentsy, B.V., and Scentsy, UK PTY LTD, companies incorporated under the laws of the State of Idaho, U.S.A., (collectively referred to herein as “Scentsy,” “we,” “us” and “our”) understands the importance of privacy of individuals (referred to as “users” and “you”). Scentsy also maintains websites for several affiliate companies and brands. This privacy notice outlines the personal information Scentsy may collect and how Scentsy will use and disclose that information. Scentsy is committed to protecting your personal information. We have adopted the following policies with regard to collection and distribution of information

Information Collection

Scentsy may collect two different types of information, Personally Identifiable Information and Non-Personally Identifiable Information. “Personally Identifiable Information” (“PII”) is information that identifies you as an individual – for example, your name, address, telephone number, email address, credit card information, billing address and shipping information. “Non-Personally Identifiable Information” (“Non-PII”) is aggregated information, demographic information, IP addresses, user behavior data from web interaction metrics tools and any other information that does not reveal your specific identity.

During the Independent Consultant enrollment process, or while purchasing product on Scentsy maintained websites, Scentsy may collect PII about you that may be considered sensitive.

Scentsy may also collect PII about you from, among other places: information you provide directly to us, information regarding the services that Scentsy currently provides or has previously provided to you, information Scentsy receives from our affiliated entities or third parties relating to the establishment of our relationship or the provision of services to you.

This information can be received in any manner, including in-person discussions, telephone conversations, and electronic or other written communications.


We may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us to estimate our audience size and usage pattern, to store information about your preferences (and so allow us to customize our site according to your individual interests), to speed up your searches and to recognize you when you return to our site. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Information Use

Scentsy may collect PII about you to establish or maintain our relationship with you, respond to your inquiries, provide you with services you have requested, keep you informed of services we think may be of interest to you, personalize your experience with us, and other reasons.

Without PII, Scentsy may be unable to provide you with the services you have requested.

Disclosure of Information

Scentsy does not sell or lease PII about you to others.

Scentsy may share PII about you with others as permitted by contractual agreement or as required by law, such as our affiliates, third parties in connection with the provision of services to you, government entities and regulatory bodies, and those with whom you have requested us to share information.

Unless restricted by law, regulation, contract or professional standards, Scentsy may transfer PII about you outside of the United States to other countries for the purposes described in this privacy notice.

Scentsy will not share PII about you with an unaffiliated third party who is not performing services for us without first obtaining your permission, except if such sharing is otherwise permitted by this privacy notice.

Scentsy will provide PII about to the following types of third parties for the associated reasons:

  • Carriers: Scentsy will provide your name and address to companies which provide a delivery service between Scentsy and its customers as a means of delivering our products to you as quickly as possible.
  • Financial Institutions: Scentsy will provide financial institutions with your payment information, name, address, and phone number in order to process any orders placed by you and complete payment of the transaction to Scentsy.
  • Logistics: Scentsy will provide your name, address and phone number to those entities or people within our network of distribution in order to process and ship your orders with speed and accuracy.

Scentsy requires third parties who perform services for us to agree to treat PII about you confidentially and securely. Prior to collection your PII, any such third parties are required to sign a service agreement, which includes the privacy policy outlined here. Note that this statement does not address the privacy practices or polices of our Independent Consultants. However, Scentsy Independent Consultants agree, as specified in our Policies and Procedures, to comply with all applicable privacy laws and regulations.

Notwithstanding any other provision of this notice or the Terms and Conditions of Use to the contrary, we reserve the right to disclose and use your PII if we believe that we are required to do so: (a) by law; (b) in response to legal process, for example, in response to a court order or a subpoena; (c) in response to a law enforcement agency’s request; (d) to enforce our other terms, conditions, or policies; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of Scentsy, you or others; and/or (g) to permit us to pursue available remedies or limit the damages we may sustain. For example, we may to the fullest extent the law allows, disclose PII about you to law enforcement agencies to assist them in identifying individuals who have been or may be engaged in unlawful activities.

Because Non-PII does not personally identify you, we reserve the right to use Non-PII, and to disclose Non-PII to third parties, for any purpose.


In compliance with Privacy Shield Principles, you may request access to the PII that Scentsy has about you. You may also request the correction, amendment or deletion of PII about you that is inaccurate. Scentsy will treat requests for access, correction, amendment or deletion of PII about you in accordance with its internal policies and applicable legal requirements.

To request data access, correction, amendment, or deletion, please email Scentsy may use reasonable means to confirm you identity before granting any request for data to prevent the granting of fraudulent requests.

Information Security and Integrity

Scentsy maintains reasonable physical, administrative and technical safeguards to protect PII from loss, misuse, or unauthorized access, disclosure, alteration or destruction. Our personnel and the personnel of our affiliates are provided access to PII about you only if they have a need to know the information in connection with a legitimate business purpose, such as (a) the provision of services to you or (b) to help identify other services that Scentsy and its affiliates offer that may be of interest or use to you.

Additionally, Scentsy will only use PII for the purpose which it was intentionally collected. Scentsy will take reasonalble measures to safeguard your information and ensure that is accurate, complete and current.


The Federal Trade Commission presides over Scentsy’s compliance with the Privacy Shield. In addition, Scentsy takes a self-assessment approach to verify that we are within compliance of this policy. Scentsy employees are trained to adhere with this privacy policy and Scentsy administers discipline to those employees who do not comply. Individuals may, under certain limited conditions, invoke binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission.

BBB EU Privacy Shield

Scentsy complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Scentsy has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit For full definitions of the 5 Privacy Shield Principles, please visit

In compliance with the EU-US Privacy Shield Principles, Scentsy commits to resolve complaints about your privacy and our collection or use of your personal information.  European Union individuals with inquiries or complaints regarding this privacy policy should contact Scentsy at:
Regular Mail: Scentsy, B.V., Attn: Legal Department, 2701 E. Pine St., Meridian, ID 83642.

Scentsy has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your compliant, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.

Changes to This Privacy Notice

Scentsy reserves the right to change this privacy notice. Any changes to this notice will become effective upon posting of the revised notice on the Internet or as required by law.

Please note that email communications are not necessarily secure. Accordingly you should not include credit card information or other sensitive information in your email correspondence to us.